Refund, Return & Shipping Policy
Last updated: May 2025
This Refund, Return & Shipping Policy explains the conditions under which customers may request refunds, returns, or shipping support when using PrintsyMarket.com (“we,” “our,” or “the Site”).
By purchasing from this Site, you agree to the following terms.
1. 📂 Digital Products – Refund Policy
All digital products sold through PrintsyMarket.com are non-refundable and non-exchangeable by default due to the nature of digital file delivery (instant and irreversible).
However, we may consider limited exceptions under the following conditions:
- ✅ You purchased the same product more than once (duplicate transaction)
- ✅ You received a file or access link that was materially different from what was advertised on the product page
- ✅ You experience technical access issues and can demonstrate the problem (e.g., a broken link or blocked access)
To request a refund under these limited conditions, you must contact us by email at contact@printsymarket.com within 7 days of purchase.
We reserve the right to approve or deny any refund request at our sole discretion.
2. 🚚 Print-on-Demand Products – Return & Shipping Policy
All physical items (such as prints, mugs, apparel, etc.) are fulfilled by third-party print-on-demand providers, including but not limited to Printful and Printify.
We do not process or approve returns, refunds, or exchanges for these items.
If your order is damaged, defective, delayed, or incorrect, you must contact the fulfillment provider directly by following the instructions in your order confirmation.
- ⏰ Standard Delivery Time: 5–10 business days within the U.S. (may vary by location)
- ⚠️ Delays Disclaimer: Once an order has been shipped, we are not responsible for delays due to postal service, customs, or third-party logistics.
3. 📦 Affiliate-Linked Products – No Responsibility Disclaimer
Some physical products on our Site are listed through affiliate links (e.g., Amazon or other partner sites). These are not sold or fulfilled by us.
We do not sell, ship, or accept returns for any product purchased through an affiliate link.
Please refer to the original seller’s refund, shipping, and customer service policies on their respective website.
4. 🎁 Affiliate Digital Gift Cards – Special Notice
Digital gift cards promoted on this Site through affiliate links are sold and delivered by third-party platforms (such as Amazon, Walmart, Best Buy, etc.).
- ❌ We do not issue, fulfill, deliver, or support these gift cards.
- ❌ All purchases are final and subject to the policies of the seller’s platform.
- ⚠️ We are not responsible for incorrect email entries, delivery failures, region restrictions, or usage issues.
- ℹ️ Please read the product description and terms on the seller’s website before completing your purchase.
If you believe there is an issue with a gift card, you must contact the seller’s customer service team directly.
5. ✉️ How to Request a Refund or Report an Issue
If you believe you qualify for a refund (based on the digital product exceptions above) or need to report an access or delivery issue, you must:
- 📧 Email us at contact@printsymarket.com
- 👤 Include your full name, order number, date of purchase, and a clear explanation of the issue
- 📷 Attach screenshots or other evidence if applicable
We aim to respond within 2–4 business days.
6. ✏️ Policy Updates
We reserve the right to update or revise this Refund, Return & Shipping Policy at any time.
Changes will be posted on this page and will take effect immediately upon publication.
